Microsoft will be allowing businesses to create their own autonomous artificial intelligence agents within Copilot Studio starting next month, challenging Salesforce’s AI tools. These agents can act as virtual workers carrying out tasks independently. Microsoft also plans to launch 10 new agents in Dynamics 365 for various business functions. AI agents can improve efficiency and reduce lead time by up to 90%.
At an event in London, Microsoft showcased AI agents developed by consulting firm McKinsey that can parse emails, find relevant information, and generate responses without needing programming languages. This move comes as competition in the AI space intensifies, with Salesforce criticizing Microsoft’s copilot model of AI agents. Salesforce CEO Zahra Bahrololoumi believes these agents are disconnected from customer data and lack context in enterprise settings.
Microsoft’s deal with the U.K. government will provide public sector organizations access to its AI tools, including Microsoft 365 Copilot, through the Crown Commercial Service. This service embeds generative AI into productivity apps, allowing organizations to leverage AI for various functions. The partnership with the U.K. government highlights Microsoft’s commitment to expanding the reach of its AI tools beyond the private sector.
In conclusion, Microsoft’s focus on autonomous AI agents, partnerships with the U.K. government, and competition with Salesforce underscore the intensifying battle for dominance in the AI space, with both companies striving to offer advanced AI solutions tailored to enterprise needs.
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